Job Overview: As a Receptionist, you will be the first point of contact for our organization, providing exceptional customer service and administrative support. Your role is pivotal in creating a positive first impression for visitors, clients, and employees alike. You will handle various administrative tasks, manage incoming calls, greet guests, and ensure the smooth operation of the reception area.

Responsibilities:

1. Greeting Visitors: Welcome visitors warmly, ascertain the nature of their visit, and direct them appropriately.
2. Answering Calls: Manage a multi-line telephone system, answer and transfer calls promptly and professionally, taking messages when necessary.
3. Administrative Support: Assist with various administrative tasks, including data entry, filing, photocopying, scanning, and handling incoming/outgoing mail.
4. Scheduling: Coordinate appointments and meetings, manage conference room bookings, and maintain appointment calendars.
5. Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and directing requests to the appropriate departments or personnel.
6. Maintaining Reception Area: Ensure the reception area is clean, organized, and presentable at all times.
7. Handling Deliveries: Receive and sign for deliveries, notify recipients of package arrivals, and assist with distributing mail and packages.
8. Security: Monitor and control access to the premises, issue visitor badges, and enforce security procedures.

Requirements:

1. Excellent Communication Skills: Proficient verbal and written communication skills, with a courteous and professional demeanor.
2. Customer Service Orientation: Strong customer service skills, with the ability to handle inquiries and interact with a diverse range of individuals in a friendly and helpful manner.
3. Organizational Skills: Exceptional organizational abilities with keen attention to detail and the ability to multitask effectively.
4. Tech Savvy: Proficiency in using office equipment, including multi-line telephone systems, fax machines, and printers. Basic knowledge of MS Office Suite (Word, Excel, Outlook) and email etiquette.
5. Adaptability: Ability to thrive in a fast-paced environment, handle unexpected situations calmly, and adapt to changing priorities.
6. Professionalism: Maintain confidentiality, exhibit professionalism, and adhere to company policies and procedures at all times.
7. Previous Experience: Prior experience as a receptionist or in a customer service role is preferred but not required. Training will be provided for the right candidate.